• Delivery

    The delivery fee depends on the size of your order and the delivery time that you choose. Prices start at $5.99. The fee for each delivery will be displayed when selecting a delivery window during checkout, before you place your order.

    Please keep in mind that all orders must be $10 or more.

    Instacart Express

    With Instacart Express, you get unlimited free delivery on all orders over $35. For more information about signing up for Express, check out this article: What is Instacart Express?

    Busy Pricing

    When we experience high demand for a delivery time, a Busy Pricing delivery fee may apply.

    Our top priority is to provide customers with an amazing and reliable experience. Busy Pricing allows us to keep more delivery times open and ensure our service available to you even during the busiest parts of the day.

    Your delivery fee will be displayed clearly when you select a delivery time. Delivery fees that include Busy Pricing are noted.

     

    Does Busy Pricing change the price of my items?
    No, Busy Pricing only affects the delivery fee and will never affect the price of your groceries.

    My order was late but I paid for Busy Pricing. Can I have my money back?
    Yes! If your order is delivered late and you paid for Busy Pricing, we will automatically refund your Busy Pricing fee. The regular delivery fee will still apply to your order. 

    How can I avoid paying Busy Pricing?
    You will be much more likely to pay standard delivery fees if you are able to schedule your delivery in advance.

     

  • Instacart Coupons

    Instacart Coupons are manufacturer’s coupons that are automatically applied to qualifying products at purchase to help our customers save money on the products they love.

    To see available coupons for your store, click Coupons below the search bar.

    Terms of Promos & Credits

    Do you honor store sales and coupons?
    At this time, we do not honor in-store sales and coupons.

    Do Instacart Coupon prices apply if an item is replaced or refunded?
    Each catalogue item has its own pricing. If the original item is replaced with a qualifying item, you will receive the qualifying item discount. If it is replaced with a non-qualifying item or refunded, or if the coupon requirements are otherwise no longer met, you will not receive the discount.


    Tip: You can choose a Specific Replacement from the catalogue before placing your order! To learn about setting Replacement Options, visit this article

  • Service fee

    Instacart uses the service fee to operate our service and provide you with the best service possible. The service fee is not a tip and does not go directly to the shopper delivering your order.

    How do I change the service fee on my order?
    The service fee defaults to 10% of your order total. You are able to remove the service fee before you finish placing your order.  

    To change the service fee before you finish checkout, please click Change on the checkout screen, next to the line item for Service fee. A window will appear allowing you to change the service fee. Please click on the drop down menu to adjust the amount and click Save.

    Should I tip the shopper delivering my order?
    Tipping is optional. Shoppers appreciate tips as a way of recognizing excellent service and 100% of your tip does directly to the shopper delivering your order. You can add a tip at checkout or after your order is delivered. For more information about tipping, follow this link

    Why did my service fee total change after delivery?
    At checkout we show you the estimated order total, including all fees, taxes, and item totals. Changes to your order, such as replacing an item, may adjust the final total. The service fee is based on the final order total at delivery. For more information about order changes, visit this article

     

     

  • Taxes and fees

    Estimated Taxes & Fees

    When first placing your order, we provide you with an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees. These are the sames types of fees that you would pay in the physical store.

    You can see any estimated taxes and fees applicable to your order on the right hand side of the checkout page. Hover over or touch the info button next to Estimated Taxes and Fees.

    Final taxes and fees will be included in your receipt after your order is picked and delivered. A breakdown of applied taxes and fees is visible on your delivery receipt under Order Totals.

    Sales Tax

    Depending on where your delivery address is located, sales tax may be applied to some or all of the items in you order. The sales tax total appears as a summary on your receipt.

    Bottle deposit and bag fees

    Bottle deposits and bag fees are collected in accordance with local city and state laws, wherever they are applicable.

    What are my local bottle deposit fees?
    To find more information about your state’s bottle deposit fees, please visit: http://www.bottlebill.org/legislation/usa.htm 

    What are my local bag charges?
    To find out more about your local bag charges, please visit: http://www.ncsl.org/research/environment-and-natural-resources/plastic-bag-legislation.aspx#Bans

    Can I return bottles through Instacart for a bottle deposit refund?
    At this time, your shopper cannot accept bottles or bags for return.

    Healthy San Francisco Tax

    The San Francisco Healthy Tax will apply only to those orders shopped and delivered within the City of San Francisco. For more information on the SF Health Tax, please visit this FAQ.

     

  • Temporary authorization hold

    When you place your order, instead of immediately charging your card, we place a temporary authorization hold for an amount slightly higher than your estimated order total.

    We place this authorization hold in case your total turns out to be higher due to special requests, added items, replacement items, or weight adjustments. The authorization hold will be about 10% to 15% higher than your order total at checkout.

    After delivery, the hold will drop off, and your card will be charged for the final total. The final charge will appear within 7 business days after order completion.

     

    I cancelled my order, but I still see an authorization hold on my card
    An authorization hold can take time to drop off from your card or bank account. Please contact your bank directly regarding their authorization hold practices.