Customer trust and safety is top priority at Instacart, so we have a number of measures in place to mitigate potential Food Safety risks.

Food Safety education

  • Our Food Safety Learning and Development package helps prepare shoppers to safely handle and transport food.
  • Shoppers are guided to look for the freshest possible groceries when shopping for you; paying close attention to expiration dates, broken seals, and produce quality.

Properly Holding Food

  • If your order is shopped in advance and delivered by another shopper, your groceries are held in their prescribed  temperature controlled environment at the retail store until the driver arrives.
  • Shoppers’ commitment to using approved insulated bags or coolers ensures that temperature sensitive items are protected while in transit.

If you ever have a question about our Food Safety policies and best practices, feel free to contact us!